Refund policy

Returns & Refunds

Returns
You have 14 days after delivery to request a return (“right of withdrawal” under EU consumer rules). To be eligible, the item must be unused, in the original condition and packaging (including straps/ventilators/paper where applicable).

How to start a return
Email us at fieldbotanist.shop@gmail.com with your order number and photos (if there is a defect). We’ll reply with return instructions.

Return shipping
Unless the item is defective or we made a mistake, return shipping costs are paid by the buyer. We recommend a tracked service. We don’t accept cash-on-delivery returns.

Refunds
After we receive and inspect the return, we’ll notify you. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable.

Exchanges
Fastest way is to return the item and place a new order. If you need help choosing a size (A3/A4/A5), contact us.

Damages & issues
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged or you received the wrong item. Keep the packaging and provide photos.

Exceptions / non-returnable items

  • Custom or made-to-order items (if clearly marked)

  • Used items or items not in original condition

  • Gift cards (if applicable)

Questions?
fieldbotanist.shop@gmail.com